Privacy Policy

1. Introduction

ina77 ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you access or use our online betting platform, including our website, mobile applications, and related services (collectively, the "Services").

By using ina77, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. This policy should be read in conjunction with our Terms & Conditions.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an ina77 account, use our Services, or communicate with us, we collect information that you voluntarily provide, including:

• Account Registration Information: Full name, date of birth, gender, email address, phone number, residential address, and username.
• Identity Verification Documents: Government-issued identification (Indonesian KTP, passport, or driver's license), proof of address (utility bills, bank statements), and proof of payment method ownership.
• Financial Information: Bank account details, e-wallet account information (OVO, DANA, GoPay), transaction history, deposit and withdrawal records, and betting activity.
• Communication Data: Correspondence through live chat, email, WhatsApp, or other customer support channels, including inquiries, complaints, and feedback.
• Marketing Preferences: Communication preferences, promotional opt-ins or opt-outs, and subscription choices.

2.2 Information Collected Automatically

When you access ina77, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages visited, features used, time spent on pages, click patterns, navigation paths, referral sources, and search queries.
• Location Data: IP address, approximate geographic location derived from IP address, time zone settings, and GPS coordinates (if you grant location permissions on mobile devices).
• Gaming Activity: Games played, bets placed, bet amounts, winnings and losses, game session duration, and betting patterns.
• Performance Data: Error reports, loading times, crash logs, and technical diagnostics to improve platform stability.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, fraud detection alerts, and payment method validation from banks and e-wallet providers.
• Identity Verification Services: Age verification, identity authentication, and KYC compliance checks from specialized verification partners.
• Affiliate Partners: Referral source information if you access ina77 through an affiliate link or promotional campaign.
• Public Databases: Verification of information you provide against publicly available databases for fraud prevention and regulatory compliance.

3. How We Use Your Information

ina77 uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your ina77 account
• Processing deposits, withdrawals, and financial transactions
• Providing access to betting markets, casino games, and platform features
• Maintaining betting history and transaction records
• Managing bonuses, promotions, and VIP rewards programs

3.2 Identity Verification and Compliance

• Verifying your identity and age (21+ requirement for Indonesian users)
• Conducting Know Your Customer (KYC) checks as required by international gaming regulations
• Preventing fraud, money laundering, and other illegal activities
• Complying with legal obligations and responding to regulatory requests
• Detecting and preventing multiple accounts and bonus abuse

3.3 Communication and Customer Support

• Responding to your inquiries, complaints, and support requests
• Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts)
• Providing customer support via live chat, email, and WhatsApp
• Conducting customer satisfaction surveys and gathering feedback

3.4 Marketing and Personalization

• Sending promotional offers, bonus notifications, and marketing communications (with your consent)
• Personalizing game recommendations and betting suggestions based on your preferences
• Analyzing user behavior to improve Services and develop new features
• Conducting market research and analyzing industry trends

3.5 Security and Platform Improvement

• Protecting against security threats, unauthorized access, and cyber attacks
• Monitoring for suspicious activity and investigating potential violations of our Terms & Conditions
• Improving website performance, functionality, and user experience
• Testing new features and conducting A/B testing for optimization
• Generating analytics and statistical reports (in aggregated, anonymized form)

3.6 Responsible Gaming

• Implementing self-exclusion requests and deposit limits
• Monitoring gambling behavior to identify potential problem gambling patterns
• Providing resources and support for responsible gaming initiatives
• Enforcing age restrictions and preventing underage gambling

4. Legal Basis for Processing (GDPR and International Standards)

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms & Conditions you accept when using ina77.
• Legal Compliance: Processing is required to comply with international gaming regulations, anti-money laundering laws, and tax obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, platform improvement, and direct marketing (where not overridden by your rights).
• Consent: You have given explicit consent for specific processing activities, such as receiving marketing communications or location tracking.

5. How We Protect Your Information

ina77 implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Measures

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal information is stored on secure servers with restricted physical and network access, protected by firewalls and intrusion detection systems.
• Payment Security: Financial transactions are processed through PCI-DSS compliant payment gateways. We never store complete credit card numbers or CVV codes on our servers.
• Regular Security Audits: Independent third-party security firms conduct regular penetration testing and vulnerability assessments.
• Data Encryption at Rest: Sensitive data stored in databases is encrypted using advanced encryption algorithms.

5.2 Organizational Security Measures

• Access Controls: Employee access to personal data is restricted on a need-to-know basis and protected by role-based permissions.
• Confidentiality Obligations: All ina77 employees and contractors sign confidentiality agreements and receive regular data protection training.
• Incident Response Plan: We maintain comprehensive procedures for detecting, responding to, and reporting data breaches.
• Data Minimization: We collect and retain only the personal information necessary for specified purposes.
• Regular Updates: We continuously update our security systems and protocols to address emerging threats.

5.3 Your Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Use strong, unique passwords and change them regularly
• Never share your login credentials with anyone
• Log out after each session, especially on shared devices
• Enable two-factor authentication if available
• Report suspicious activity or unauthorized access immediately to our support team
• Keep your contact information updated so we can reach you regarding security matters

6. Sharing Your Information

ina77 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business purposes:

6.1 Service Providers and Business Partners

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Game Providers: Software suppliers that deliver casino games and betting platforms (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe).
• Identity Verification Services: Third-party KYC and age verification providers that help us comply with regulatory requirements.
• Customer Support Tools: Live chat platforms, email services, and CRM systems used to manage customer communications.
• Cloud Hosting Providers: Infrastructure partners that host our servers and databases.
• Analytics and Marketing Services: Tools that help us understand user behavior and optimize our Services (Google Analytics, marketing automation platforms).

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulators, law enforcement, or courts when:

• Required by law, regulation, or court order
• Necessary to respond to legal proceedings or government requests
• Required to comply with anti-money laundering (AML) or counter-terrorism financing (CTF) obligations
• Necessary to protect our rights, property, or safety, or that of our users or the public
• Required to investigate fraud, security breaches, or violations of our Terms & Conditions

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide information about your choices regarding your data.

7. International Data Transfers

ina77 operates internationally, and your personal information may be transferred to, stored, or processed in countries outside Indonesia, including jurisdictions where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Indonesian standards.

When we transfer your data internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by international data protection authorities
• Ensuring service providers are certified under recognized data protection frameworks
• Implementing additional technical and organizational security measures for cross-border transfers

By using ina77, you consent to the international transfer of your personal information as described in this policy.

8. Data Retention

ina77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Active Accounts

For active accounts, we retain your information for the duration of your relationship with ina77 and for a reasonable period thereafter to:

• Maintain transaction records and betting history
• Comply with legal and regulatory obligations (typically 5-7 years for financial records)
• Resolve disputes and enforce our Terms & Conditions
• Prevent fraud and detect multiple accounts

8.2 Closed Accounts

After you close your account, we retain certain information for legitimate purposes including:

• Meeting legal, tax, and accounting obligations
• Resolving disputes or investigating suspected violations
• Preventing reopening of self-excluded accounts
• Maintaining records required by gaming regulators

Once retention periods expire, we securely delete or anonymize your personal information so it can no longer be associated with you.

9. Your Privacy Rights

As an ina77 user, you have the following rights regarding your personal information:

9.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. We will provide this in a structured, commonly used, machine-readable format. Contact our support team to submit an access request.

9.2 Correction and Update

You can update your account information directly through your ina77 account settings. If you discover inaccuracies in the data we hold, contact us to request corrections.

9.3 Deletion (Right to be Forgotten)

You can request deletion of your personal information, subject to certain limitations. We may retain data where:

• Legally required to maintain records (e.g., tax and AML compliance)
• Necessary to resolve disputes or enforce our Terms & Conditions
• Required to prevent fraud or protect security
• Needed to honor your self-exclusion request

9.4 Objection and Restriction

You can object to processing based on legitimate interests or for direct marketing purposes. You can also request restriction of processing in certain circumstances, such as while we verify data accuracy.

9.5 Withdraw Consent

Where we rely on your consent for processing (e.g., marketing communications), you can withdraw consent at any time by adjusting your account preferences or contacting support.

9.6 Complaint to Authorities

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

9.7 Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days and may require identity verification to protect your security.

10. Cookies and Tracking Technologies

ina77 uses cookies, web beacons, pixels, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, including session management, authentication, and security.
• Performance Cookies: Collect anonymous data about how you use ina77 to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, settings, and customization choices.
• Targeting/Advertising Cookies: Deliver relevant promotions and track the effectiveness of marketing campaigns.

10.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect platform functionality. You can also opt out of targeted advertising through industry opt-out tools.

11. Children's Privacy

ina77 Services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from someone under the minimum age, we will immediately delete that information and close the associated account.

If you believe a minor has accessed ina77 or provided personal information to us, please contact our support team immediately so we can take appropriate action.

12. Marketing Communications

With your consent, ina77 may send you promotional emails, SMS messages, push notifications, and in-app messages about bonuses, special offers, new games, and platform updates.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in promotional emails
• Adjusting notification preferences in your account settings
• Contacting customer support with your opt-out request

Note that you cannot opt out of essential transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts.

13. Changes to This Privacy Policy

ina77 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through email or prominent notice on our website
• For significant changes, request your renewed consent where required by law

Your continued use of ina77 after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through our website
• WhatsApp: Contact details available in your account dashboard

Our Indonesian-speaking support team is available around the clock to assist with privacy inquiries, data access requests, and any concerns about how your information is handled.